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Description of the books included are listed below.
Book #125 General Cleaning Guidelines
The methods of cleaning
and using equipment and materials have as much or more effect on
cleaning efficiency as the equipment or materials themselves. Learn how
to apply the correct cleaning guidelines to increase your productivity
and profit.
A thorough guide to specific cleaning guidelines for office
cleaning, restroom cleaning and various specialty services. General Office
Cleaning, Restroom Cleaning, Metal Cleaning & Maintenance, Window Cleaning,
Awning & Canopy Cleaning, Blind Cleaning, Ceiling Cleaning, Graffiti Removal.
Table of Contents
Chapter 1:
General Office Cleaning
Chapter 2:
Restroom Cleaning
Chapter 3:
Metal Cleaning and
Maintenance
Chapter 4: Window Cleaning
Chapter 5:
Awning and Canopy
Cleaning
Chapter 6: Blind Cleaning
Chapter 7:
Ceiling Cleaning
Chapter 8: Graffiti Removal
Book
#110 Account Management for the Cleaning Business
The success of a building
service company rests largely on the performance of its frontline
managers and supervisors. While every employee is essential to the
company's success, no other group has such a challenging and important
role to play. These frontline people must manage their accounts skillfully
to deliver high-quality service and maintain the company's profitability.
This publication thoroughly
examines strategic and organizational planning, time management, training,
the importance of Total Quality Management (TQM), Team Cleaning and more!
Table of Contents
Chapter 1:
Getting Started
Chapter 2:
Improving the process
Chapter 3:
Quality Improvement
Chapter 4:
Productivity
Chapter 5:
Transitions
Chapter 6: Team Cleaning
Chapter 7: Training
Chapter 8: Coaching
Chapter 9: Troubleshooting
Book #105 Contract Bidding 2004 and
Beyond
This book helps you gather useful building specifications, develop production rates, learn various bidding methods, bid preparation & presentation.
Step-by-step bid process. Model proposals for various account types. Includes
industry forms on CD-ROM (print version only)
Table of Contents
Chapter 1:
Basic Ethics and Precautions
Chapter 2:
Thirteen Steps to
Selecting an Account
Chapter 3:
Expenses
Chapter 4:
Production Rates
Chapter 5:
Building
Specifications
Chapter 6:
Preparing a Bid
Chapter 7:
Competitive Bidding
Chapter 8: Step-by-Step Bidding
Process
Book #107 Marketing Your Janitor Business
To the Professional who needs a
little more information on getting those specific accounts
Table of Contents
Chapter 1:
Marketing Your Janitor Business
Chapter 2:
Account Types
Chapter 3:
Telemarketing Program
Chapter 4:
Direct Marketing
Chapter 5:
Selling Your Janitorial Business
Chapter 6:
Make a Sale
Chapter 7: Achieving your Objectives
Book #130 Bidding on Government Contracts
If you are considering breaking into the government
contracting market, this guide will give you the tools and information you
need to begin.
This guide will provide you with keys to tapping into the lucrative government market, from submitting a proposal to closing the deal.
Table of Contents
Chapter 1:
Why do business with the Government
Chapter 2:
Submitting your first
offer
Chapter 3: Keys to winning
Government Contracts
Chapter 4:
What to do after
contract is awarded
Chapter 5:
Doing Business with
the Government's Prime Contractors
Chapter 6: Closing Remarks
Book #120 Hard Floor Care Maintenance
As you will learn, good floor care takes both work and
knowledge of how to maintain various types of flooring. All the effort and
good intentions a contractor has must also coincide with knowledge of
chemicals, floor type, maintenance program, cleaning equipment, cleaning and
maintenance techniques, and more.
Section 1 -
Carpet Care
-
Establish a
carpet maintenance program
-
Maintenance
Cycles & Procedures
-
Spot Removing Procedures
-
Keys to Carpet Care Success
Section 2 - Hard Floor Care
-
How to design the right floor care program
-
5 keys to a successful floor care program
-
Floor care training that delivers
-
Floor care maintenance program
-
Keys to effective floor care
-
Specific floor maintenance procedures
-
Hard wood floor maintenance
Section 3 - Glossary of Floor Care Terms
Book #150 Training and Supervision
Develop a strong training program for your cleaning business that will not only increase production but one that will increase your profits.
Table of Contents
Chapter 1: Developing
a Training Program
Chapter 2: The
Science of Learning
Chapter 3: Designing A
Program: The Fundamentals
Chapter 4:
When/Who/What To Train
Chapter 5: Designing
Your Program: Methods
Chapter 6: Other Issues
Chapter 7: Custodian
Training Program Outlines
CD #545 Professional Marketing
Brochures and Industry Forms
These forms and brochures are
designed to be integrated into your marketing and business plans. Simply add
your company information into these forms and you will have professional looking
documents to present to your customers.
Formats:
-
Bid Work Sheet
-
Building Comparison Chart
-
Building Survey Form
-
Carpet Work Order
-
Cleaning Contract
-
Cleaning Proposal
-
Cover Letter
-
Customer Information Sheet
-
Detailed Work Schedule
-
Employment Contract
-
Extra Work Order
-
Personal Policy
-
Professional Window Cleaning Contract
-
Site Inspection Worksheet
-
Work Schedule
-
plus more
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