• Comprehensive Cleaning Management Training Manual compiled and written by a 25-year industry professional.

• Complete system with over 50 strategies to establish TEAM CLEANING.  (Team cleaning proven to reduce labor costs up to 30%.)

• Organizational tools for ISO 9001 Certification.  (Contains over 35 strategies and programs to implement new skills and improve quality.)

• Exclusive CPR (Cleaning Performance Rating) program adjusts quality and productivity rating for each worker and building (levels the playing field).

• Innovative In-Service Training Lessons.  45 ways to supercharge your training program. 

• 28 strategies to improve cleaning productivity.

• Over 120 tips on solving difficult cleaning problems.

• Over 30 strategies to solve performance problems.

• 10 mistakes to avoid in cleaning carpets.

• 10 mistakes to avoid in stripping and finishing floors.

• 27 coaching skills that boost team performance.

Table of Contents

Chapter II.  IMPROVING THE PROCESS