Account Management

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(178 pages)

The success of a building service company rests largely on the performance of its frontline managers and supervisors. While every employee is essential to the company's success, no other group has such a challenging and important role to play. These frontline people must manage their accounts skillfully to deliver high-quality service and maintain the company's profitability.

This publication thoroughly examines strategic and organizational planning, time management, training, the importance of Total Quality Management (TQM), Team Cleaning and more!

Table of Contents

Chapter 1: Getting Started
Chapter 2: Improving the process
Chapter 3: Quality Improvement
Chapter 4: Productivity
Chapter 5: Transitions
Chapter 6: Team Cleaning

Chapter 7: Training

Chapter 8: Coaching

Chapter 9: Troubleshooting

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